José Pierre CEO and Founder, Marketware International Inc.

José Pierre, founder and CEO of Marketware International Inc., leads a firm that provides strategic consulting to both top-tier multinational financial institutions and their vendors as well as turnkey solutions for global trading and wealth management.

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Promoting a Culture of Trust by Paula Mulford

High performing teams and organizations reflect thoughtful efforts of compassionate leaders. While those who lead with a lens of trepidation endorse anxiety-filled environments, destroy careers rather than build up people and ultimately an organization. The emotional and productivity costs to both employees and organizations are often not readily evident.

Research demonstrates that workplace stress is psychologically taxing and can be harmful to productivity over time. The American Psychological Association quotes that 50% of people reported that their employer provides the resources necessary to help them meet their mental health needs. And a staggering 59% said that their employer doesn't provide sufficient mental health resources.

Empathetic leaders create healthy teams and contribute to organizational health.

Maintaining a high-pressure work environment in order to drive financial success may be seen appropriate in order to motivate employees to perform more but, the stress it creates over time often leads to disengagement and loss of efficiency. The American Psychological Association (APA) 2017 “State of our Nation” shows that 61% percent of Americans reported “work” as a common stressor.  An earlier APA report in 2015 estimated that more than $500 billion was spent from the U.S. economy because of workplace stress, and 550 million workdays were lost each year due to stress on the job.

Further research have shown that experiences with demeaning people damage decision-making skills, creativity, and productivity. According to Businessolver 77% of employees would work more hours and 60% would take a pay cut to work for a more empathetic employer. This is particularly critical to Millennials; an earlier report shows that nearly 80%say they would change jobs if their employer became less empathetic, while 66% of Baby Boomers stated the same. Leaders must make sure that they are not part of the problem. They must practice empathy no matter what levels they have reached, as the mistreatment of employees is not a path to success. It is actually the opposite and does affect a company’s brand overtime.

Change requires self-evaluation. Be part of the solution not, the problem.

A leader’s job is to build-up not, create havoc.

There are many reasons why the spread of inadequate behavior persist in leadership. These include relentless demands that overburdens leaders and employees alike. Hidden behind “the cloud” —emails, social media have replaced in most cases the in-person interactions and empathy that comes about through face-to-face contact. Courtesy should be celebrated widely for personal and professional success.

Think differently and recognize bad habits.

Don’t underestimate the severity and negative impact of your shortcomings. Self-evaluation for change can be intricate but, taking the steps to pinpoint the habits and hangups that drive actions in both personal and professional relationships is the first step to address flaws and biases. We are all predisposed to be unduly positive about our self-images and to at times ignore unfavorable details about ourselves. Although companies may not always be able to control some of the factors that influence their leaders’ behaviors; they can try to promote some of the following:

• Use influence wisely and practice humility “True humility is not thinking less of yourself; it is thinking of yourself less.” -Rick Warren. Power can be fleeting while an ounce of mutual respect can be contagious when applied properly.
  
• Keep away from partners and people who abuse seniorities to advance their personal agendas. Their behavior alienates other employees and makes it more difficult to develop a shared community or identity.
• Show empathy, help others and connect. When employees trust or know that their managers or leaders, have their best interests at heart performance will always improve.
• Minimize multitasking. Reduce the use of electronic devices and the use of myriads of associated productivity apps. Emails, text messages etc. are good communication tools but get in the way when overused. The constant interaction with our devices leaves little time to care about others treating them as if they are invisible and can make us insensitive to colleagues, friends and family alike. 
  
• Offer sincere apology. A genuine apology accepts fault and responsibility. It helps reduce another’s pain, mends relationships, one’s reputation, and positions for personal change. Be authentic with people. “A stiff apology is a second insult... The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt.” -Gilbert K. Chesterton

Personal or professional—always place the needs of those around you above your own. Practice civility and think of others first—most of all.